Return policy
We would like to inform you of our returns policy for VACCINATION RESISTANT medals.
If you are considering returning a medal, please read our returns policy carefully and follow the procedure described scrupulously. This will ensure that your request is processed efficiently. Our commitment is to provide quality customer service, and a clear understanding of our returns policy is essential to achieving this goal.
Thank you for your support of jeanresist.com and please respect our returns policy.
General return conditions
- Returns are accepted within 14 days of receipt of your order in accordance with article L.121-21 of the French Consumer Code.
- Medals returned must be unused, in perfect condition for resale and in their original packaging with
all accessories and documents supplied with the medal.
Returns process
- To initiate a return, please contact us by e-mail within the specified time, quoting your order number, the product(s) to be returned and the reason for the return.
- Once we have received your return request, we will provide you with detailed instructions for shipping the product.
- Shipping costs for the return are the responsibility of the customer.
- Pack the product carefully in its original packaging and ship it according to the instructions provided.
Processing returns
- On receipt of the returned product, our team will carry out an inspection to check that it meets our return conditions.
- If the medal complies, we will issue a refund in accordance with the original method of payment, with the exception of the initial shipping costs.
- If the medal does not meet the return criteria, we reserve the right to refuse the refund and return the product to the customer at the customer's expense.
Exchanges
- We do not offer a direct exchange service. If you wish to exchange a medal, please follow the returns procedure and place a new order for the desired product..